Returns & Exchanges
At BRAINGAIN UK, we want to ensure you are completely satisfied with your fitness gear, which is why we offer a 30-day return window for all unused equipment. If your purchase doesn't help you reach your peak performance, our streamlined process makes exchanges and refunds simple.
Initiate Your Return
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Gear
Ensure the equipment is clean and placed back in its original packaging with all manuals and accessories included to qualify for a full refund.
Ship It Back
Affix the provided shipping label to your parcel and drop it off at your nearest authorized courier point; keep your tracking receipt for reference.
Inspection and Refund
Once our warehouse team verifies the condition of the returned items, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing